Returns and Refund Policy

bottom line

30 Days Money Back Guarantee

To provide you a worry free shopping experience, we offer you a No Questions Asked Return Policy when you choose to make full payment on indianionexchange.com. Within 30 days of receiving your shipment, you may return any item in its original packaging for a refund.

How can I return a product ordered from Indian Ion Exchange & Chemicals Ltd. Limited?

To return a product purchased ( full payment made through payment gateway) on www.indianionexchange.com just indicate the reason for your return in a short note and Email it to export@indianionexchange.com We will refund to you the entire cost of the returned item, less applicable bank charges of 2.5%, Services Tax 10% on the bank charges and ECESS of 0.3% on Service Tax. Please note that we will provide a refund facility only for products bought from our online store.

Within what time period do I have to return the product?

You need to return any product bought from Indian Ion Exchange & Chemicals Ltd. within a period of 30 days from the receipt of the shipment.

How and when will I get my refund?

Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. Please note we will not be able to return the same by cheque or cash.

What do I do in case I was to cancel my order before the shipment reaches me?

Please write to export@indianionexchange.com quoting your Customer Code and transaction details requesting for cancellation. Upon receiving your request we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that applicable bank charges of 2.5%, Services Tax 10% on the bank charges and ECESS of 0.3% on Service Tax would be deducted.